Frequently Asked Questions
Find answers to your most pressing questions about our Teas, TeasertsTM, Teaware, and more.
How long will it take to ship my items?
Please allow up to 1-3 business days to process your order, after which time your items will be shipped according to the selected delivery option.
How do I store loose-leaf tea and TeasertsTM?
Store in a cool, dry, place away from sunlight to preserve freshness and flavor.
Where do you ship?
Currently, we are shipping within the United States only. Shipping options and rates are displayed at checkout.
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped.
How do I request a refund?
If eligible, please contact our customer service team
How do I use Teaserts TM?
Sprinkle over ice cream and desserts, mix into yogurt or icing, blend into smoothies and tea lattes to add a unique flavor twist.
What if my order is damaged or incorrect?
Please contact us within 7 days of receiving your order. We will work with you to resolve the issue.
